Online 24/7 across Victoria · Call centre 8am–8pm, 7 days Notify an incident online Coverage area FAQ

Safety first. If you or anyone else is injured, call 000 immediately. Accident Assist Line coordinates your tow, repair and insurer paperwork — we are not an emergency service. Learn more

Tow · Repair · Insurer Liaison
1300 723 770 Notify an incident
24/7 online for Victorian motorists 24/7 online in Victoria

Had an accident? Drivable or not, notify us first.

24/7 online · Notify an incident

Notify us of your incident

Minor or major, drivable or not. Notify us in a few minutes and we'll guide you through the next steps.

Everyone safe? Are you reporting the incident for a drivable or non-drivable vehicle?

A car with a small dent on the bumper, still drivable Drivable vehicleMinor bump or scrape, car can still be driven A damaged car on a tow truck Non-drivable vehicleWe'll send a tow truck to you
Rather talk to someone? Call 1300 723 770Call centre open 8am–8pm, 7 days Anyone hurt or in danger?Call 000 first
  • Minor or major incidents, drivable or not
  • Share your GPS location in one tap
  • Online 24/7 · call centre 8am–8pm, 7 days

Whether your car is drivable or needs a tow, one online notification gets the right help moving: a tow truck through Victoria's official accident allocation network if you need one, and your car to a repairer, so you're not sorting it out from the side of the road.

No cost to you · see how it works

Online 24/7Call centre 8am–8pm, 7 days
VIC allocation networkOperating within the official controlled area
No cost to youWe work through your insurer's process
How it works

Three things you don't have to organise

You send one request online. We organise the rest: the tow operator, the repairer and the paperwork.

01

Notify us online

Answer a few quick questions and share your location, minor or major, drivable or not. If your car needs a tow, we dispatch a tow truck under the VIC accident allocation process.

02

We coordinate the tow

Your vehicle is collected by an operator from the official rotation for your area and taken to an assessment point.

03

Repair and insurer handled

Our Partner Repair Network provides the quote and liaises directly with your insurer on authorisation, while we arrange a hire car where your policy allows it.

A tow operator in high-visibility clothing speaking with a driver beside a flatbed tow truck after a car accident
Why this matters

Towing after a Victorian accident isn't first-come, first-served

Across Melbourne's metropolitan area and the Mornington Peninsula, accident towing is run as a regulated allocation scheme administered through VicRoads. Geelong and its surrounding area operate under a separate self-management allocation scheme. In both cases, operators are dispatched on a roster basis rather than by whoever gets there first.

Accident Assist Line operates within these official areas, so the operator you're allocated is legitimate and accredited — not someone working the scene without accreditation. Read about the scheme (Essential Services Commission Victoria).

Metro Melbourne Geelong Mornington Peninsula Regulated rotation
What we handle

Everything between the accident and getting your car back

Emergency accident towing

Tow coordinated through the official VIC allocation network across Melbourne, Geelong and the Mornington Peninsula.

Smash repairs & assessment

Our Partner Repair Network provides a written quote, transparent timeline, and repair work carried out to insurer-approved standard.

Insurer liaison

Our Partner Repair Network liaises with your insurer directly on repair authorisation, excess and timelines, so you don't have to.

Hire car coordination

Where your policy provides for it, we help arrange a replacement vehicle while yours is repaired.

Coverage area

Where we operate

Accident Assist Line is part of the accredited operator network across Victoria's Melbourne controlled area and the Geelong self-management area, covering metropolitan Melbourne, Geelong and the Mornington Peninsula.

Peak-hour traffic queued on a Melbourne freeway, with a roadwork-ahead sign visible

Check live traffic, roadworks and closures

For real-time conditions on Victorian roads, use the state's official VicTraffic service — we don't run our own traffic feed, but this is the source we and other operators rely on.

Open VicTraffic

Photo: “Peak hour traffic in Melbourne” by Fir0002, Wikimedia Commons, GFDL 1.2.

Our coverage: metropolitan Melbourne, Geelong and down to the Mornington Peninsula.

Metropolitan Melbourne

Full coverage across Melbourne's designated controlled area, day or night.

Geelong

Tow and repair coordination across Geelong and its self-management area.

Mornington Peninsula

Tow and repair coordination extending across the Mornington Peninsula region.

Common questions

Before you request a tow

Is this an insurance company?

No. Accident Assist Line is a business name of Everyday Car Repair Network Pty Ltd, an independent vehicle accident assistance and tow/repair coordination service. We aren't an insurer and we're not affiliated with any insurance company — we work alongside your existing insurer on your behalf.

Do I need my insurance details ready?

It helps if you have them, but it's not essential before you request a tow. Your safety and getting the vehicle recovered come first — we can pick up policy details once the tow is underway.

What areas does the VIC allocation process cover?

Victoria has two regulated accident-towing areas: the Melbourne controlled area (metropolitan Melbourne and the Mornington Peninsula) and the Geelong self-management area. We operate across both. Outside these areas, standard roadside assistance and towing arrangements apply.

Will I be charged for the tow?

In most cases the tow and repair are covered through your insurance policy. We'll confirm your specific cost position with you and your insurer before any work proceeds.

Not an accident?

Looking for your insurer? Policy, claims and roadside numbers

For policy questions, quotes, payments or a breakdown, your insurer or roadside provider is the right call. Their numbers are below. Had a vehicle accident? Notify us online 24/7 instead.

Accident Assist Line is not an insurer and isn’t affiliated with, or endorsed by, any of the companies listed. Numbers are taken from each insurer’s own website and were checked on 15 October 2026. Hours can change, so check your policy documents if you’re unsure. In an emergency, call 000.

Notify an incident online